FAQ
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Frequently Asked Questions
Everything you need to know about Saquessence fragrances, orders, and more.
Our Fragrances
What ingredients do you use in your fragrances?
We use a carefully curated blend of natural botanicals, rare essences, and premium aroma compounds sourced ethically from around the world. Each formula is crafted to be long-lasting, skin-safe, and free from harsh chemicals.
Are your fragrances suitable for sensitive skin?
Our fragrances are formulated with skin comfort in mind. However, if you have known sensitivities or allergies, we recommend reviewing the ingredient list on each product page or doing a patch test before full use.
How long do your fragrances last?
Our Eau de Parfum formulations typically last 6–10 hours on skin, depending on your skin type and the fragrance family. Applying to pulse points and moisturised skin helps extend longevity.
Orders & Payment
What payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and other secure payment options available at checkout. All transactions are encrypted and secure.
Can I modify or cancel my order after placing it?
Orders can be modified or cancelled within 24 hours of placement. Please contact us immediately at your earliest convenience. Once an order has been dispatched, we are unable to make changes.
Shipping & Delivery
How long does delivery take?
Domestic orders are typically delivered within 4–7 business days. International orders may take 10–15 business days depending on the destination and customs processing.
Do you offer free shipping?
Yes! We offer free shipping on all domestic orders above a certain order value. The applicable threshold will be displayed at checkout.
Do you ship internationally?
Yes, we ship to select international destinations. Shipping charges and delivery timelines for international orders are calculated at checkout based on your location.
Returns & Refunds
What is your return policy?
Due to the nature of fragrance products, we accept returns only for items that are damaged, defective, or incorrectly delivered. Please contact us within 48 hours of receiving your order with photos of the issue.
How long does a refund take?
Once your return is approved, refunds are processed within 5–7 business days to your original payment method.
Still have questions?
We’re here to help. Reach out to our team and we’ll get back to you as soon as possible.
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